Informazioni Generali e Logistica

Great mountain logistics are, by definition, invisible. When everything works — when the transfer arrives on time, when your luggage appears at the next hut, when the route adapts seamlessly to unexpected snowfall — you are barely aware that a complex operation is happening behind the scenes. This page is the transparent version: how we handle bookings, where you will sleep, how you and your bags move, and what we do when the mountain does not cooperate.

Booking & Enquiries

Every tour on this site is booked in the same way: through the enquiry form on its own page, or through the contact page for anything that does not fit a published itinerary. Tell us your dates, who you are travelling with, and your recent hiking experience. A person reads it and a person replies — usually with questions, because the details that make a tour work are rarely all there in the first message.

Prices for each published tour are provided in our reply after you submit the enquiry form. Nothing is charged until an itinerary, the dates and price have been agreed in writing.

Where You Will Stay

We reject the anonymous comfort of chain hotels in favour of places with genuine alpine character — properties that tell the story of their location, serve regional food, and are run by locals. In practice, that means comfortable, family-run hotels and guesthouses, generally ranging from three to five stars.

Whenever possible, we choose properties with a pool, sauna, or spa. Experience has taught us that these seemingly small luxuries can make a tremendous difference to how you recover after a day in the mountains — and how your legs feel the following morning.

Regardless of type, every accommodation we use meets our non-negotiable standards: clean, safe, and comfortable private rooms; wholesome and substantial meals served at reasonable hours; and hosts who treat our guests with genuine warmth. We do not place guests in large mixed dormitories or in basic, poorly-maintained hotels.

Transport & Transfers

We use a fleet of private vehicles for most airport transfers and inter-destination transport. Our drivers are local, professional, and — on many routes — double as informal guides, pointing out landmarks and providing context as you travel. We do not use shared shuttle services that leave on fixed timetables regardless of flight delays; if your flight is late, your driver waits.

Within our tour areas, we make strategic use of the excellent public mountain transport networks: the Swiss mountain railways, the Dolomites cable cars, the Austrian bus network. Our guides know these systems intimately — which cable cars to take to reach the trail at the best time of day, which trains provide the most scenic approach to the mountains. All tickets and passes are pre-booked and included in your tour price.

Luggage Transport

On all our multi-day trekking tours, we offer a luggage transfer service as standard. Your main bag — containing clothing, toiletries, and anything you don't need during the hiking day — is collected from your accommodation each morning and delivered to your next night's stop before you arrive. You carry only a day-pack (typically 10-15 litres) with your water, snacks, waterproof jacket, and camera.

This service transforms the multi-day trekking experience. Rather than hauling 15 kg over a mountain pass, you move freely and efficiently through the terrain. For hut-to-hut itineraries, we can arrange the transport of part of your luggage to intermediate stops along the way, whenever your route passes through a village accessible by car, or directly to the end point of your trek. This means you'll only have to carry what you strictly need for your days in the mountains.

What to Bring

Once your tour is confirmed we send a kit list written for that specific route and season, because what you need for a summer valley traverse and a high hut-to-hut crossing are not the same. As a rule, plan on broken-in walking boots with ankle support, layers you can add and shed through the day, a genuinely waterproof jacket, sun protection at altitude, and a day-pack of 10-15 liters. Anything technical that a particular route requires, we will tell you about well in advance, and in many cases we can arrange hire locally.

Safety Protocols

Safety is our absolute priority — a non-negotiable that informs every decision we make. All our guides have extensive knowledge of the specific areas they guide in and of the mountain environment in general. They have undergone first-aid certification training and will do everything in their ability to keep you safe at all times.

Every guide carries: a satellite communication device capable of sending GPS coordinates in an emergency; a comprehensive first-aid kit including medications for altitude sickness; a lightweight emergency shelter capable of protecting a group of 4 in extreme conditions; and a detailed emergency action plan for every route.

We also take a proactive approach to risk management. Weather forecasts are checked multiple times daily during tours. Local conditions reports from mountain hut keepers and park rangers are incorporated into route planning. We have pre-defined decision points on every itinerary where we evaluate whether to continue, modify, or abandon the planned route for the day.

Travel Insurance

We require all guests to hold comprehensive travel insurance that covers mountain rescue and medical evacuation. Helicopter rescue in the Alps can cost upwards of €15,000 — an expense that no guest should ever face uninsured. We recommend specific policies that we have experience with and we can provide guidance on what coverage to look for.

Environmental Responsibility

As a company whose entire livelihood depends on the health of mountain ecosystems, environmental responsibility is not an optional extra — it is fundamental to everything we do. We operate on "Leave No Trace" principles at all times: all waste is carried out, no shortcuts are taken across vegetation, and wildlife is always observed from a respectful distance. A portion of every tour fee is donated to conservation and reforestation projects.